FAQ

Orders are usually processed within 1–3 business days after payment. You will receive a tracking email once the parcel leaves our warehouse.

Yes. We ship to most countries and regions. Shipping options and estimated delivery times are shown at checkout based on your address.

If the order has not been shipped yet, contact us via Chat or WhatsApp with your order number and the new address. Once shipped, the address usually cannot be changed.

We use protective packaging suited to each item—corner guards, cushioning, and sealed cartons—to reduce damage in transit while keeping materials simple and practical.

We prefer recyclable cartons and paper fillers where possible, and avoid unnecessary plastic. Some products may still require protective film for safety.

Simple gift-ready packing can be requested in the order note or via customer chat before shipping. Availability depends on the product size.

Domestic deliveries often arrive in 3–7 business days. International deliveries typically take 7–15 business days, depending on destination and customs.

Use the tracking link in your shipping confirmation email, or open your account orders page. You can also message us with your order number.

If tracking shows no update for several days, contact us. We will follow up with the carrier and arrange a reshipment or refund according to the shipping policy.

Product price and shipping usually exclude destination customs duties or taxes. Any import fees are the responsibility of the recipient unless stated otherwise at checkout.

Unused items with original packaging intact can be returned or exchanged within 14 days of delivery.

Change-of-mind returns: the customer pays return shipping. Damaged, defective or wrong items: contact us within 14 days and we cover return/replacement shipping.

Most products include a limited warranty against manufacturing defects for 12 months from delivery, unless a different period is listed on the product page.

Contact Chat or WhatsApp with your order number, product name, photos/videos of the issue, and a short description. We will guide you through inspection, repair, or replacement.

Normal wear, improper use, unauthorized modification, water damage (unless the product is designed for it), and damage from accidents are not covered.

If the issue is a verified manufacturing defect within warranty, we cover reasonable return shipping. If the issue is outside warranty, shipping costs are paid by the customer.