Return & Refund Policy

Last Updated: September 16, 2026

Thank you for shopping at Yoshan. If you are not satisfied with your order, please review the return and refund terms below.

1. Return Eligibility & Time Window

Returns and exchanges are accepted within 14 calendar days from delivery. Requests submitted after 14 days will not be approved. Unused items must be unwashed, undamaged and in original packaging, with all tags and accessories intact.

2. Non-Returnable Items

The following items are final sale and cannot be returned, exchanged or refunded:

Clearance, discounted or flash-sale items
Personalized, custom-made or engraved products
Hygiene-sensitive products, including beauty products, swimwear and underwear
Items showing wear, use, stains or customer-caused damage

3. Damaged, Defective or Incorrect Items

Contact us within 14 days of delivery and provide clear photos or videos of the product, packaging and shipping label. After verification, we will offer a full refund, free replacement or store credit without additional cost.

4. Return Shipping & Fees

For change-of-mind returns, the customer pays return shipping and original shipping fees are non-refundable. For damaged, defective or incorrect items caused by us, we cover return and replacement shipping.

We do not accept postage-due returns. Duties, taxes and customs fees are non-refundable.

5. Refund Processing

After the returned item is received and inspected, we will email you the result. Approved refunds are sent to the original payment method within 5–10 business days. Your bank may require an additional 3–5 business days to post the funds.

6. Exchanges

Eligible items may be exchanged for another size or color within 14 days of delivery. Contact us with the requested size or color; shipping costs follow the return-shipping rules above.

7. Partial Refunds

A partial refund may be issued when an item is not returned in perfect condition, has missing packaging or shows minor use that does not meet the full-refund requirements.